Résumé

Download Résumé as PDF

 

Uyen H. Nguyen

\ wen  new-jin \
Baltimore/DC Metro  |  uyenhn8@gmail.com  |  443-722-3862  |  uyenhn.com

Education

University of Maryland, College Park
August 2014 – May 2018

  • Philip Merrill College of Journalism – BA in Multiplatform Journalism
  • Robert H. Smith School of Business – Minor in General Business

Federal Fellows
August 2017 – May 2018

  • Public Health Policy Concentration
  • A selective academic program combining a fall public health policy seminar taught by active industry practitioners and spring internship                                                                                                                                                        

CollegeBound Foundation Scholar
August 2014 – May 2018

  • A program based in Baltimore city focused on improving the social and economic fabric of the community by aiding city public schools students in college, with annual 10-hour community service

Professional Experience

Web Analyst, Contractor at CLEAResult
January 2024 – Present
Remote

  • Maintain and update commercial client sites on Drupal 8 and 10 by utilizing HTML and CSS, and manage projects via Workfront

  • Track website analytics and reports using Google Analytics 4 and Looker Studio


Web Producer, Contractor at NextSource
October 2023 – Present
Remote

  • Maintain four collegeboard.org sites on Drupal 9, 10 with HTML/CSS, adhering to brand guidelines; and manage projects via Jira


Digital Web Producer at iconectiv
August 2021 – October 2023
Hybrid: Bridgewater, NJ and remote

  • Maintain and update 16+ company (B2B) websites on CMS platforms Drupal 8, 9, 10, Sharepoint and Wagtail 
  • Enhance UI/UX functionality and features on websites, including a Drupal 8, Wagtail and redesign of hard-coded site all to Drupal 9, across cross-functional teams and two web software development vendors
  • Coordinate and complete web tickets made by internal team through ticketing systems ServiceNow and OneDesk 
  • Build SEM and SEO landing pages on Drupal, using Pardot forms to run ads, and increase web traffic 
  • Manage and train web marketing intern by assigning daily tasks and weekly projects 
  • Track website analytics and report data to senior management using Google Analytics 3 and 4
  • Assist with weekly QA and UAT testing by coordinating with team of four and external development vendor


Customer Success Consultant (Project Manager) at GovLoop, a division of Granicus
November 2018 – August 2021
Washington, DC and remote

  • Managed internal operations by acting as project manager on active content projects, (using tools such as BaseCamp, Trello, and WordPress) including streamlining communication between internal team member throughout project lifecycle (from kick-off to launch to marketing promotion)
  • Guided 15-20 technology partners at a time through content creation projects, animated videos and webinars
  • Collaborated with internal and freelance writers and designers to edit content pieces and write blog posts on website
  • Used KPIs, dashboards, daily metrics and library resources to manage leads and customer interest retention
  • Created ROI reports summarizing campaign, metrics and engagement with analytics tools (Google Analytics, Marketo)
  • Promoted from specialist within two years


Web Intern, Administration for Children and Families Division (ACF) at U.S. Department of Health and Human Services (HHS)
January 2018 – May 2018
Washington, DC

  • Redesigned acf.hhs.gov/foia webpage using Drupal and HTML/CSS and by rewriting site content in plain language


Web Designer at Capital News Service (CNS Maryland)
January 2018 – May 2018
College Park, MD

  • Developed, designed and wrote copy for infographics and webpages and long-form feature and interactive story projects for cnsmaryland.org using WordPress and HTML/CSS, as well as Photoshop to edit photos and create GIF
  • Worked on a design team of 7 to design and write the organization’s  first style guide in AP style and by using Adobe Illustrator


Editorial Intern at Washington Gardener Magazine
August 2017 – December 2017
Silver Spring, MD

  • Produced, shot and wrote copy for weekly video series with narration, video and images using Adobe Premiere and Photoshop
  • Critiqued and edit two other interns’ articles monthly
  • Wrote monthly magazine articles by coordinating with editor and colleague
  • Reported horticulture events in the DC area weekly and write articles for the Washington Gardener website


Assistant Managing Editor at The Diamondback Newspaper
University of Maryland, College Park
April 2017 – December 2017

  • Critiqued and edited daily news, sports, diversions, opinion and blog stories using Adobe’s InCopy program for the university’s largest student-run newspaper with a print circulate of 8,000
  • Coordinated with editor-in-chief and desk editors on top stories
  • Oversaw the daily newsroom activities in the copy desk of 11 copy editors
  • Created the daily news budget for entire newsroom using Adobe’s InDesign program
  • Published 10-20 stories daily using WordPress
  • Copy Desk Chief, January 2017 – April 2017
    • Managed 9 copy editors alongside one other co-copy desk chief
    • Created daily work schedule
    • Trained copy editors in grammar, AP style, fact checking and The Diamondback style deviations
  • Copy Editor, April 2016  – December 2016
    • Worked alongside 4 other copy editors daily to copy edit stories by factchecking and fixing grammar, AP style, and newsroom style deviations
    • Coordinated with reporters to fact check stories by verifying sources

Additional Experience

Freelance Student Reporter at the University of Maryland, College Park
September 2016 – May 2018


Fitness Editor at The Campus Trainer
University of Maryland, College Park
March 2016 – May 2016

  • Pitched weekly fitness stories for a online-only campus based publication that catered to health and fitness for university students
  • Set objectives for three weekly stories by contacting and coordinating with reporters and photographers


Student Ambassador at Ruffalo Noel Levitz, Tell-a-Terp
University of Maryland, College Park
October 2015 – May 2016

  • Served as a fundraiser and representative of the University of Maryland through the phone program by contacting alumni, parents and friends of the University to raise monetary support for the university
  • Raised $3000 for university scholarships, grants and programs


Barista at Starbucks Coffee Company
Baltimore City and College Park, MD
July 2013 – January 2015

  • Prepared all beverages to standard
  • Handled cash register duties
  • Ensured stores were up to codes of cleanliness and health, achieved The Quality Assurance Standards Audit certificate at Baltimore (Southside Marketplace) location
  • Worked alongside and aided other Starbucks partner

Skills

Certification: Digital Marketing, Direct Marketing Association of Northern California

Web:

  • HTML
  • CSS
  • Basic Javascript

Content Management Systems (CMS):

  • WordPress
  • Drupal 8, 9, 10
  • Wagtail
  • Sharepoint

Technology:

  • Google Analytics 3, 4
  • Looker Studio
  • Microsoft Office (Word, Excel, PowerPoint)
  • Adobe Creative Cloud Suite (Photoshop, Acrobat, Illustrator, Premiere, InDesign, InCopy, Dreamweaver, Audition)

Languages:

  • English (Native)
  • Vietnamese (Native)
  • French (Beginner-Intermediate)